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Embrace Telehealth With Confidence and Clarity - IMST Telehealth Consulting
Creating successful value focused telehealth programs that improve quality, outcomes & costs.
IMST Telehealth Consulting, Telehealth program development, remote patient monitoring, direct to consumer telehealth, telehealth best practices, Certified Telehealth Liaison
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Embrace Telehealth With Confidence and Clarity

Are you looking for ways to increase your bottom line while providing higher quality services to your patients or employees?

Have you been considering a telehealth program for your organization, but you’re not sure where to start? Have you been hesitant about making costly technology purchases without a guaranteed return on investment? Did you already purchase some technology, but it’s sitting in a closet somewhere? We may be able to help.

The best thing to do is invest in knowledge before technology. Our three phase evidence-based approach to program development can help you embrace telehealth with confidence and clarity.




Phase 1, is called “Assess and Define,” and activities include two critical assessments: 1) Organizational Readiness and 2) Community Health Needs. We’ll work with you to conduct surveys, focus groups, and site visits to collect all the data. Once the research is complete, you’ll have enough evidence to guide your decision for the best program model to deploy.  The final deliverable of this phase is a detailed business case that includes your assessment data, risk analysis, cost estimates, and tangible goals. You’ll be armed with the information you need to gain financial backing and stakeholder support for pursuing the project.  For more details on Phase 1, see Step 1 For Telehealth Success: Assess And Define Your Program.




Phase 2 is Develop and Plan. We’ll help you put together a detailed project plan for your program and technology that will serve as a roadmap for clinical and technological implementation. We also include performance monitoring and quality improvement plans to maximize your longterm success. Creating the plan with your team ensures all stakeholders are involved, feel valued, and understand their roles and responsibilities.  For more details on Phase 2, see Step 2 For Telehealth Success: Develop And Plan Your Program.




Phase 3 is Implement the Project Plan. To stay on track, we’ll compare the baseline schedules, budgets, and resource requirements to the actual progress to ensure all activities are carried out according to the plan. Having regular team meetings will enable effective communication and teamwork.  By working with us and our process, you’ll be conducting visits, and improving quality, outcomes, and costs before you know it.  For more details on Phase 3, see Step 3 For Telehealth Success: Implement Your Program.

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Heather Zumpano About the author

Heather is a patient advocate and telehealth ambassador, with a vision to make a positive social impact on health quality through technology. She’s an experienced clinician, and the Co-founder and Project Director of IMST Telehealth Consulting, LLC. Heather’s work in diverse clinical settings fostered a deep awareness of opportunities for improvement in health delivery systems. She has experience leading successful projects in business and health care. She enjoys business development, marketing, finance, research, and managing project teams. The company specializes in end-to-end telehealth program development, from assessment, to identifying a solution, and creating market awareness. IMST Telehealth Consulting, LLC helps its clients increase access to quality health care, reduce costs, and increase revenues. Heather holds a Bachelor of Science in Business Administration, with a concentration in Finance from the University South Florida, Tampa. She also earned a Master of Science in Health Informatics from Walden University, Minneapolis, MN. Heather is a member of the Florida Telehealth Work Group, the American Telemedicine Association, and the Pinellas County chapter of Better Living for Seniors.

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